I was charged a $14 easy roam charge on my last bill, however, I never left Canada/entered the USA. I was hiking near Rossland BC, which is in close proximity to the US border. I would like this charge to be removed from my bill as I did not enter the USA or need/want to use the easy roam feature.
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Hi
We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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