I have an Easy Roam charge for $16 on my March bill but did not leave Canada. Please credit the $16 to my account.
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Hi
We have reviewed the details and we see the roaming charge was triggered for usage made outside of Canada and the US, feel free to check the PDF bill and the usage section in self serve for more details.
For more info about how to prevent unwanted roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
If you need more details about the usage, please let us know and we can send you a PM.
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