Hi ​@Vanessa, we have looked into the charges you mentioned and they were triggered by calling and data usage while roaming, with no Canadian usage throughout. For more details, please check the usage section in your self serve.

For more information on how to prevent unwanted roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

The charges are valid, but if you would like to dispute them further you can schedule a call-back through the Koodo Assist or send us a private message on social media via Facebook or Instagram.