Hi,
I was charged a Easy Roam fee in my August Bill. I went to a town which is close to the US border. However, I didn’t pass the border, I stayed in the Canada zone all day. I don’t think I should be charged the roaming fee. I would be appreciate if you could cancel this roaming fee from my bill.
Hi
We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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