Hi there ​@ellguy 

Sometimes the device is going to catch the network on the other side.

It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.

You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.

I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

We verified the Easy Roam charge on the recently released invoice and confirmed accidental roaming. A credit was applied for the fee. You mentioned both times, we did not find a second charge on the released invoice, can you share more details on that? 

Thank you for explaining the device settings I will update that for devices. 

That will be once on March 28th; the second time charged being for two devices on Thursday 17th April.

Thank you for your help looking into this and correcting the balance on my account.

​@ellguy 

We have reviewed the bill and we were unable to find a roaming fee for April 17.

In case you notice this on the next bill, please let us know and we will look into it.

Thanks! I am sure it will be on the next month’s bill in that case since I received the roaming charge text message. It is too close to the period cut off so I will let you know when I receive the next bill. Thank you!