I have received Roming charges onto two of my cell phone plans. We did not leave Canada. We were on Vancouver Island. The other phones in the car did not connect, but it seems two other phones did. Can you please credit back the charges on my account before I pay the bill?
Page 1 / 1
Hi
We have reviewed the details and we have been able to remove the roaming charges since it was due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Reply
Login to the community
No account yet? Create an account
Login with SSO
Login using your Koodo Self Serveor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.