Hi ​@Leshan, we’ve responded to your previous post here and a credit has already been added to your account for the charge. You can check the updated total in your online account under the ‘Pay Now’ section. 

Credit is not showing up on the ‘pay now’ section. When will I see the reverse charge appear?

thank you

Hi there ​@Lynn E  the above comment was directed to the user that created this topic, Leshan. We did not find any post under your account ​@Lynn E . Can you share more details on your comment ? 

How can I get the charges reversed?  They are not appearing on my invoice as reversed or corrected?

Requiring help with roaming charges for $14 dollars which appears on my current bill?

I was in Canada the entire time.. I’ve submitted a form but no activity or correct since?

Requiring assistance 

Hi ​@Lynn E, we’ve checked the charge you mentioned and as it was accidental roaming we have added a credit to your account, you can check it out in your self-serve.

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296