Hi there ​@Jaser899 

Sometimes the device is going to catch the network on the other side.

It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.

You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.

I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

We verified the days with the charge on the latest invoice and confirmed accidental roaming. A credit was applied for the fees and will update within 3-5 minutes in the Self Serve account. 

We are sorry to hear that you feel that way. Posting on the community would help us address your request faster instead of waiting on the line and no personal details are required publicly. If you are uncomfortable using this space you can also reach out with a private message over Social Media through the links at the bottom right of this page.  

Hello,

I have calculated that $41.02 has been charged in inappropriate roaming charges over the past 2 bills, but the reduction I see in my account is for $30-something. Please adjust that accordingly.

Also, data roaming is turned off in my settings. How is it that when data roaming is turned off, I’m still being charged for data roaming?

Third, people who care about privacy probably don’t have social media. This system is problematic. But whatever. Just refund my money and stop charging me for roaming when my data roaming is turned off. Let me know when this is finished.

Hi ​@Jaser899 

We were unable to find further roaming charges on the previous bill.

We have just sent you a PM with more details, please check your community inbox when you get the chance.