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On May 18th I have a roaming charge. I live on an island in BC and have not left the island since March 2024. Please take off the roaming charge. I have paid my bill (less $14). Thank you! 

Hi ​@Marina84, we’ve checked the charge you mentioned and as it was accidental roaming we have added a credit to your account, you can check it out in your self-serve.

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296


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