Hi ​@ss1234 

We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.

We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

I don’t see the charges removed yet?

The credit already took effect ​@ss1234 

The amount on the bill cannot be modified, however, the credit affected the amount due/payable. You can see the new amount where you go to pay your bill manually in the Self Serve account.