Hi ​@w1383838 

We have looked into it and according to the usage details, the phone was connected for data usage only to US towers until late in the evening.

We recommend checking the PDF bill and the usage section in self serve

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

This is false. I have proof that I was not in the US as my flight landed in Canada well before 12:00am March 2nd. Please reverse the charges

As much as we want to help, we are unable to remove the charge from our end since the usage details indicates the data usage in roaming.

If you wish to dispute the charges further, please schedule a call back or you can send us a message on social media using the links at the bottom of this page.