Hi I have received incorrect roaming charges and did not catch it before it was charged on my bill. Please, kindly correct this issue as I did not leave the country. I have this issue nearly every month since I live near the border, and it is not practical for me to use airplane mode every time in my home area (as was previously advised by Koodo support). Considering this, could you please offer other solutions so that I do not get charged so frequently?
Thank you!
Hello
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
We verified the day with the charge and confirmed accidental roaming. A credit was applied for the fee and will update within 3-5 minutes in the Self Serve account.
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