Charged for Roaming on July 26th 2025. Never left Canada. Was adjacent to Lake Erie on the CANADIAN side, but charges were applied to my account. Please reverse.
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Hi
To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.
For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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