Hi, Can you please remove all of the roaming charges from my February bill and just the Sun Mar 16 04:01 pm charge on my March bill as I was not out of the country on these days.
Thank you so much!
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Hello
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
We verified the days with the charge and confirmed accidental roaming. A credit was applied for the fees on the February invoice and for the March 16 charge and will update within 3-5 minutes in the Self Serve account.
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