Hi ​@Shashonie 

We have looked into it and we were unable to find any roaming charge on the July bill. If the charge is on the August bill, we’d need to wait for it to become visible and we will definitely look into it.

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

Hi, and thank you for replying so soon.  It happened a few minutes ago. I see it on the most recent billing fee today. How should I get it resolved for August.

Got it!

Please reply back here or start a new post once the August bill is issued and we will look into it!

I have one more day on my billing so I will reply in a few days. Thank you!

Hello again,

The charge for roaming is now on my billing. Could you please look into it?

Thank you!

Hi ​@Shashonie 

We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.

We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

Thank yoi so much for the support and correction!