I keep getting extra charges, was told it was fixed but then was charged more then my regular bill still. I want a refund for this, I will be switching companys now. Was charged 64$ when my regular bill is 55$. I have roaming off after a agent walked me through it
Question
Keep getting charged
This topic has been closed for replies.
Hi
We have reviewed the details and we have been able to remove the roaming charges they were triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
The charges were incurred before you reached out to us previously in September and there were no other charges after that.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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