Today May 18th 2025, received a roaming notification on my phone while taking the ferry from Vancouver to Salt Spring Island.
14$ roaming charged incurred Mon Mar 24 while taking the Ferry from Vancouver to Victoria. Never left the country.
On March 7th 16$ roaming fee was incurred though no attempt was made to use our phone or data once we arrive outside of the country before we could change the settings to no-roaming
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Hi
We have reviewed the details and we have been able to remove the roaming charges since they were triggered due to accidental data roaming on March 24 and due to data leakage on March 6, feel free to check the details in your self serve account when you get the chance.
For the today notification, please let us know once the bill is issued and we will look into it further.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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