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I have roaming charges on my bill but never left Canada.  I was in Lambton  Shores and did not enter US. Please kindly adjust this mistake and charges for my 2 numbers (kids under my name).

Hi ​@stadler17, we’ve checked the charges you mentioned and as they are accidental roaming we have added a credit to your account, you can check it out in your self-serve.

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296


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