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Please remove the roaming charge off my bill. I haven’t left the country. I have been waiting for my call back call, it’s been an hour. I had spoke to two reps earlier this week and yet the roaming charge still went on my bill. 

Hi ​@Storm 

We see that you managed to speak with a rep over the phone in the meantime.

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

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