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I was in Gananoque, Ontario, Canada just across the St. Lawrence River from the US on August 2, 2025 when the roaming appeared on my phone. I did not leave Canada, please reverse the $14 roaming fee on my August billing.  Thank you.

Hi ​@ioconnor, we’ve checked the charge you mentioned and as it was accidental roaming we have added a credit to your account, you can check it out in your self-serve.

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296


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