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I’ve asked this before. 

Please reverse accidental roaming on my october bill.

I did not leave canada. 

You rejected my last request because “As the notification was in the ongoing bill cycle, we would have to wait for the bill cycle to completed and the next invoice to be released. When you see the bill in the Self Serve account and if you see any charges that you disagree with, you can reach out here and we will gladly look into that.”

Please reverse it now.

PS having to post on a public forum to get a charge reversed is a privacy concern

Hi ​@ladylantana 

We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.

We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

We understand that you may not feel comfortable posting here on community, however we do not ask for personal information to be posted here since it’s a public forum. As long as you log into your community account via self serve and mention the bill for which you dispute roaming charges, we will be able to look into it and further assist.

If you prefer to speak with a rep over the phone in the future, you can still request a call back through the virtual assist or you can send us a private message on social media using the links at the bottom of this page.

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