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I was working in Sooke BC on July 4th and was charged for roaming. I want that roaming charge reversed. Switching a phone to airplane mode while driving in traffic is not advised and against the law. 

Hi ​@Aisuksbtgr0i, we’ve checked the charge you mentioned and as it was accidental roaming we have added a credit to your account, you can check it out in your self-serve.

You don’t have to set your phone to airplane mode to avoid future charges just make sure you are manually connecting to the Koodo network and that the data roaming is off in your phone settings.

For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296


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