Hi ​@Sandino 

We have reviewed the details and we have been able to remove the roaming charges since it was due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.

We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

Thank you it was 2 charges 1 for my wife and 1 for myself same account different numbers

That’s correct ​@Sandino we addressed both of the charges on the account.