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On July 5-8th 2025, I was in Canada and was charged for US Roaming. I have since turned off EasyRoam, but I would like these charges removed as I was very much in Canada.

Hi ​@HollyGunn98, we’ve checked the charges you mentioned and as they are accidental roaming we have added a credit to your account, you can check it out in your self-serve.

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296


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