Skip to main content
Koodo Community

I received roaming charges.  I was charged $16 

Please have these removed.

Thanks.

Hi there ​@Jemjem 

We verified the charge and it was triggered by a sent text message while roaming. 

You can check our help page for more details on how you are charged while roaming. You can also check the usage in the Self Serve account. The charge is valid. 


I never put my simcard on roaming last July 21, 2025 because I removed my simcard, when I travelled in another country. There is no history of text message that it was sent using my number. So please remove the roaming charge!


Reply