Hello!
I’ve had 3 roaming charges over the past month, when I haven’t left Canada at all. I don’t even have a passport, lol.
I do have a job directly beside the boarder, but I have no left Canada at all! Thank you
Hi
Both charges were triggered by outgoing SMS while your phone was connected to US towers. To avoid future charges please make sure that you are manually connecting to the Koodo network and that the data roaming is off in your phone settings.
For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Reply
Login to the community
No account yet? Create an account
Login with SSO
Login using your Koodo Self ServeEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.