I went from Abbotsford to Kitchener, Ontario. I never left the country and yet I have been charged $42.00 roaming charges. Please remove these charges. Also, my basic charges have increased to $70.00 and I am not aware of the reason for that. If someone could clarify it, it will be great.
Hi
To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.
For more information on how to prevent accidental roaming charges, please check out this article.
Regarding your rate plan price, there is a notification on your March bill advising you of the upcoming increase starting with your April bill. If you’d like to review other plans, you can check other available ones in your self serve account, and here is a guide to changing your plan.
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