Hello I was charged 4 easy roam because I was in Belgium but my phone number was desactivated at that time to avoid this issue. I do not understand why it happened and I can not find trace of any call received on my phone at the dates stated on my bill.
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Hi
We have looked into it and based on the bill details, there are 2 calls and 2 voicemails which triggered the roaming charges, we recommend checking the PDF bill for more details.
For more info about how to prevent unwanted roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Hello why am I charged for Voicemail?
If I received voicemail and did not respond this was for a good reason
Hi
According to the details that we see in the usage and on the bill, this indicates the usage that was made. If you would like to dispute the charges further, you can schedule a call back with the virtual assist or reach out on Social Media using the links at the bottom of this page.
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