I, just like all canadians, live close to the US boarder and i have been charged incredible amounts for roaming. I have never left canada. I dont have a passport or the ability to leave canada.
i would very much like these charges reversed, if they are not reveresed I will be changing cellular providers.
Hi there
We can definitely look into that for you. Just to clarify, you are disputing the charges that are showing on the June invoice that is already released ?
I am disputing all roaming charges that appear on my account as i have never travelled to the united states in my entire life. I would certainly like april may and june looked at however as these three months are the highest charges.
Got it
Please note that there is a period of 30 days to dispute a charge that you disagree with (up to 90 days in case the roaming charge appears on a later bill) - https://www.koodomobile.com/en/service-terms
The charges on the April, May and June fall within that period. We verified the charges and confirmed Accidental Roaming for the 3 invoices. A credit was applied for the fees and will update on the account within 3-5 business days as soon as it gets approved.
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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