Hi ​@Meaghan 

We could not authenticate the account through the log in method used here. You can log out of the Community account and when you log back in, use the Self Serve method, as shown in the picture below and let us know when it is completed. 

Hello - it will not let me log in with the sso. Says there is an unexpected error. Ive tried multiple times. 

​@Meaghan 

We recommend trying in incognito mode or on a different broweser if possible.

If it still doesn’t work, you can send us a PM on social media using the links at the bottom of this page or you can schedule a call back with the virtual assist.