Skip to main content
Koodo Community

Hi there. On Aug 11/25, I was charged $14 for roaming charges, but I did not leave the province / country. Please reverse those charges. Thank you!!!

Hi ​@CatieOh, we’ve checked the charge you mentioned and as it was accidental roaming we have added a credit to your account, you can check it out in your self-serve.

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296


Reply