I have 2 charges on my latest bill (bill is dated August 26, 2025): Aug 2 and Aug 21. On August 2nd , I returned from the United States (I crossed the border at 1200 noon) and didn't turn off the airplane mode on my phone until I got back to lethbridge (i turned on airplane mode the previous night sins 10 pm before i went to bed). The second date I wasn't in the states.
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Hello
We verified the 2 days with the charge and confirmed accidental roaming. A credit was applied for the fees and will update within 3-5 minutes in the Self Serve account.
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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