Hi ​@leaps 

We have looked into it and we see that there was usage for a voicemail on one day, for an outgoing text in another day and for an incoming calls in the other day.

We recommend checking the usage section in self serve and on the bill for more details.

For more info about how to prevent unwanted roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

I did not call my voicemail. I’m not sure if maybe my iPhone does something to interact with my voicemail on its own? I think you can see that I didn’t not actually use the phone no? The duration on everything is 1 minute.

​@leaps According to the account details, we see the usage that we mentioned above. If you would like to discuss the charges further, you can schedule a call back with the virtual assist or you can send us a message on social media using the links at the bottom of this page. 

I have been trying to schedule a call back but the assistant keeps sending me to places like this or Facebook which I do not use. Does Koodo not have a number I can just call?

A call-back can be scheduled through the Koodo Assist, instead of the reason, you can just type in: Speak with a representative . It would give you the option to set the callback.