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I was hiking in Chiliwack BC in Canada near the US border and I got a text message saying I was roaming, and I got charged on my next bill for 1 day of US Roam use.

 

I’d like this charge to be reviewed as I never left Canada.

 

Thank you.

Hi ​@Eng_bike, we’ve checked the charge you mentioned and as it was accidental roaming we have added a credit to your account, you can check it out in your self-serve.

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296


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