I was near the border but did not cross into the US. Please remove these charges from my bill. Also, please whoever is in charge of Koodo you need to know this is the stupidest customer service system I have ever seen. I just want to call and talk to someone. Please let me just talk to a nice person.
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Hello
You can always schedule a call-back through our Koodo Assist. Here, we offer an alternative to waiting on the line for simple requests like Roaming charges.
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
We verified the day with the charge and confirmed accidental roaming. A credit was applied for the fee and will update within 3-5 minutes in the Self Serve account.
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