Hi ​@Bach

We have looked into it and we can see based on the usage that there is a call which tirggered the roaming charge, we recommend checking the PDF bill in self serve and the usage on your phone.

For more info about how to prevent roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

But I didn’t make a call. It shows a call was made from my number to my own number which doesn’t make sense. 

​@Bach 

Is there anything in the call log on your phone for that time? 

No

​@Bach If you are not aware of receiving any calls or voicemai, please schedule a call back and ask to speak withthe technical support team for further investigation. 

Please schedule a callback for me