When travelling across Hwy 17 outside of Sault Ste. Marie I should not be getting roaming charges for being in the USA. This is not the first time, but it should be the last. You can do better Koodo, and, by the way, please reverse the $10.00 charge on my bill.
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This is also a really crappy way to reach the service provider…
Hello
The community can be beneficial in dealing with easy requests, like Roaming charges. We can resolve them faster and you do not have wait on hold for a simple request.
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
We verified the day with the charge and confirmed accidental roaming. A credit was applied for the fee and will update within 3-5 minutes in the Self Serve account.
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