Hi ​@Carrie.92 we’ve already replied to your recent post here https://koodomobile-en-community.insided.com/roaming-charges-36/bc-roaming-6880 and have adjusted the charges. 

If the roaming charges are still pending for your current bill cycle, please follow the steps we’ve mentioned in the previous post to avoid future charges and let us know here once the bill showing the charges has been issued and we will gladly look into it for you then.