Skip to main content
Koodo Community

I am looking for a $14.00 refund for roaming June 1 when I never left Canada and it has taken 45 minutes to get it done on your web site!

Hi there ​@Mary Ellen 

We would gladly look into that for you. Unfortunately we were not able to identify an account, based on the log in method you used here. Please log out of the community and when you log back in, use the Self Serve method, as shown in the following picture: 

Leave a note here when it is completed. 


Reply