Skip to main content
Koodo Community

I am constantly getting notifications about roaming even though the toggle is OFF on my phone settings! I was charged for roaming on my April statement. I literally had to remove easyroam from my account which is annoying because I DO need roaming when I'm actually in the United States!!! 

 

Credit me please. And call me. 

Hi ​@k8lyn.jackson 

We have looked into it and we can see that you managed to get in touch with a rep in the meantime. If you have further questions, please let us know.

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296


Reply