I was in Presquile provincial park last weekend and got a text about US roaming but was in Ontario and never left Ontario. I called customer service and Francsico explained and he said that he will remove it and will not show in billing. I got the billing today and both my phone and my aunt had same US roaming charge at $14 each on my account. Can you remove the total $28 US roaming charges?
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Hi there
We verified the account and noticed that you reached out over the phone today. Are you still on the line with our team ?
NO line was cut
waited 40 mins at customer service and no one answering
We’re sorry to hear about that, we’ve checked the charges you mentioned and as they are accidental roaming we have added a credit to your account, you can check it out in your self-serve.
To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.
For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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