I was staying at a cottage on Lake Erie and I was accidentally charged for roaming in the US twice. Please reverse these charges as I have not travelled to the US in almost a year.
Page 1 / 1
Hi
We have reviewed the details and we have been able to remove the roaming charges since it was due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Reply
Login to the community
No account yet? Create an account
Login with SSO
Login using your Koodo Self Serveor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.