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I left Canada and I want to keep my phone number. put my plan on hold!!!!!

Note that seasonal hold costs $15 per month and when come back, you have to select an in-market plan available at the time.

 

You can start the process of putting your phone on hold via Self Serve. On the “Mobile services” page, select Pause my plan temporarily.

Important: If you have a Tab or recently paid it off, you'll be directed to chat with one of our reps, who will help direct you.

https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling?srsltid=AfmBOooc65Z0nj_COWiLsVJnILIApXzOcTDthNNXTyWVgPiKz9HG_2Zx


Hi ​@Katya, you can read the terms and conditions for the Seasonal Hold plan here https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling

As you don’t have a phone tab, you can generally activate the Seasonal Hold from your online self serve. However, the Seasonal Hold can only be activated once in a 12-month period, you should be able to activate it again after August 14. 


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