Hi ​@DaveM1996 

When you are on a BYOP plan (no phone tab or tab bonus), you can easily activate the Seasonal Hold Plan in self serve, by following the steps here.

Once your return, you can resume your service by choosing an in market plan and a perk (if applicable) in your self serve account using these steps

If you have your phone number set up to receive 2FA messages, please consider changing to a different one that you have access to, as you won't be able to receive texts while the seasonal hold is enabled.

A proration will apply when changes are made in the middle of the billing cycle, more info here

In case you require further assistance, please let us know.

Hi,

Thanks so much. Unfortunately no. It says "oh it looks like you're on a tab, click here to contact support"

Although if you are able to look into my profile, the tab is paid.

Sorry about this inconvenience. Can you please do this for me as it won't work on my end

​@DaveM1996 

We have just sent you a PM so we can confirm some more details, please check your community inbox when you get the chance.