Hi ​@zqk 

When you are on a BYOP plan (no phone tab or tab bonus), you can easily activate the Seasonal Hold Plan in self serve, by following the steps here.

Once your return, you can resume your service by choosing an in market plan and a perk (if applicable) in your self serve account using these steps

If you have your phone number set up to receive 2FA messages, please consider changing to a different one that you have access to, as you won't be able to receive texts while the seasonal hold is enabled.

A proration will apply when changes are made in the middle of the billing cycle, more info here

In case you require further assistance, please let us know.

Now that I have put my service on seasonal hold, there still remains a balance to be paid. I was thinking if its maybe because I got late to put my service on a seasonal hold, that I have a balance. Is there any way to reduce the charges or I’ll have to pay either way?

Hi ​@zqk 

You’d need to pay the current balance, however, the next bill will include a partial credit for the price difference, as we mentioned above.