I’d like to suspend my services temporarily. 

I already activated the ‘seasonal hold’ feature from Self-serve on May 7, but had to re-activate my account on June 10 to receive a very urgent and unforeseen call this month.

Once that was done and I tried to pause again, it was denied, stating I had to wait another 12 months to use the feature. 

I’ve been out of the country for months and won’t be back until at least next year, and will still like to keep my number when I return. It’s unfair to be asked to pay full price for services I have not used for the past few months and won’t until next year.

Thanks.