I am writing to formally request a seasonal hold on my account. I had previously called to ask for a vacation disconnect, but I have noticed that I was still billed for the full month, even though the account has not been in use since August 7.

I kindly ask for a call back regarding this matter. In addition, I would like my account to be placed on a temporary seasonal hold until my return to Canada. Since I was unaware of this service, I respectfully request that the unused portion of my monthly fee and the roaming charges be adjusted on my bill.

Thank you for your assistance, and I look forward to a call back.

Sincerely,