Easy roam was charged to my account while traveling in Southern Alberta on July 11, 2026. Did not cross the boarder.Please credit the charge.Thank you.
I am abroad and would like to pause my plan but keep my additional stream+ services. Can someone help with this please?Thanks!
I drove near the border of Canada but did not cross into it and received a text about Easy Roam activating for a daily charge. Please remove this charge from my upcoming bill as I did not cross the border into the United States. Thank you.
I‘m in Korea for three months and i would like my phone on hold. I already tried through the self service page but the page is freeze and not proceed.
I would like to put my subscription on pause until September 2026, but the website said theres only one time a year to do it.
Please help me get my plan on seasonal hold
Hello, I was charged roaming but did not leave the country. Can the charges please be reversed? Thanks
Hi there,I'm a Koodo customer and I do have some questions about another package, but I'm hearing impaired and I do need a real person to talk by chat.If there any possibility about my inquiry?Thanks in advance.
I'd love to get the roaming charges removed from my latest bill. At no point did I authorize roaming, nor did I use it. Would also love it if the way to get charges removed wasn't through a semi-public forum.
My husband and I (both on my account) have accidental roaming charges on Aug 2. Please reverse.
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