Accidental roaming US

Hi ​@Alli2000, we’ve checked the charges you mentioned and as they are accidental roaming we have added a credit to your account, you can check it out in your self-serve.

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

I don’t see the credit. Please can you advise where it is visible? Koodo Community Team

The credit was added last time you posted. As the payment for the bill has already processed, you can check the total paid versus the total when the August bill originally came out, a $31.64 difference reflecting the credit applied.