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Proposed

Remove roaming charges from my bill

  • September 29, 2025
  • 1 reply
  • 6 views
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I'd love to get the roaming charges removed from my latest bill. At no point did I authorize roaming, nor did I use it. Would also love it if the way to get charges removed wasn't through a semi-public forum. 

    1 reply

    Koodo Community Team

    Hi ​@HatesMakingAccounts, we have looked into the charge you mentioned and it was triggered by outgoing SMS while roaming. For more details, please check the usage section in your self serve.

    For more information on how to prevent accidental charges while roaming, please check out this article.

    The charge is valid, but if you would like to dispute it further you can schedule a call-back through the Koodo Assist or send us a private message on social media via Facebook or Instagram.

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